Very very very happy with the swimming pool. They went beyond what we requested to make sure that the pool was completed by our deadline. Steve was also available to answer questions and assist us through out the process. Overall Metroplex Pool was awesome.
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LATEST POOL INSTALLATION REVIEWS
ClearWater installed a pool liner in our pool which cost almost $4, 500 and within days, dozens of wrinkles and bulges began to appear all around the walls. They blamed ground water and offered to try to fix it for an extra $150. In the meantime, we had to add water daily to keep the water level up. One year later we find out from another company that ClearWater covered over the main drain with the new liner, but failed to block off the line. This cost us another $350 to have that repair fixed. What had been happening, water was pooling under the liner. We are totally ashamed of the appearance of our pool, and the company has not even attempted to compensate us, or correct the problem in anyway! I would never, ever recommend this company.
We have just enjoyed our first full season with the new pool and spa. Workmanship was outstanding. Can't believe how easy it is to use. The remote system and the salt water are really cool. So glad spent a little extra and went with the gunite construction. Steve and Greg ( the owners) were hands on throughout the process. Couldn't be happier.
Travertine is very nice to start with, installed it in my kitchen and it looks so good. Travertinewarehouse offers tiles at most affordable rates. Will purchase more products from them. Very satisfied with the services
When we moved into our home, the pool was a disaster and over the course of a year everything from the liner, filter, pump etc had to be replaced. There was no heater or salt water system. Adam completely renovated our pool, added a gas heater and salt water system. He is beyond knowledgeable and was ALWAYS available to answer my silly questions:) I really can't say enough good stuff about Adam and would highly recommend him. He was referred to us by a good friend who has used Adam's services for over 15 yrs.
Major Pool construction and full landscaping project:
Wrong concrete pebble liner colour; Poor return line design; Poor equipment selection advice; Poor pool deck levelling; did not provide adequate and legal code required ventilation for pool heater; poor front yard landscaping which allowes water to drain back into the garage; poor selection of very expensive flagstone which immediately started to crack in multiple places after installation.
And the best: Refused to service my pool equipment which was bought and fully paid for from Gib San.
There are no excuses for shoddy workmanship, a know- it -all attitude and unprofessional after sales service.
My family and I couldn't be happier with our swim spa. We tip our hat to Craig, Brent, Dave, Darren and the entire team at Aquacade for always taking such good care of us!
The well trained team at Aquacade is professional and committed to ongoing customer service excellence with a smile. This is why they will always be #1!
Thank you to Jay Lemieux sales consultant at Oasis for coming out last fall and giving me a great estimate! The installers of the liner, did a great job, the crew that did the final opening and to Liam for finding and fixing the leak in the skimmer. I have dealt with Oasis for many years also pleased with JP service manager. They have always treated me well!!! Thanks everyone!
We bought a pool from Mermaid last year - since then we have had a lot of problems with the now discontinued Salt and Swim Chlorinator. My husband is extremely handy and was able to fix the issues - until tonight ! We came home from work and the compression fittings had once again blown off and couldn't be fixed. We were panicking as we are to leave on vacation in the morning! We went into the Ogilvie location - the service we received from Scott (salesman) was excellent. We called Phil Morneau who sold us the pool last year and he not only remembered us but he called us back within a few minutes. Between Scott, Phil and Peter (the Hayward rep) they figured out how to adapt a fitting from a different system to finally resolve our issues! We couldn't be happier and the best part is that it saved us well over $1700! We can leave on vacation in the morning without worry! Thank you so much to Scott and Phil, your service was truly excellent! - Josee and Patrick
He did a poor quality of work and when questioned about it became aggressive. I would never use him or recommend his services again.
The best company I've worked with in all my dealings with London and Area pool and spa installers. Alex, Martin and their team are energetic, professional and cost effective. Moreover, they deliver additional value by reason of their experience and ability to anticipate site specific issues before they arise. Their expertise and courteous staff are a welcome addition to any renovation project, from the standard installation to the complete customized solution.H
I wouldn't give them any stars if it wasn't for the girl that worked girl she was interested in what I was saying and was understanding but then she called a man named frank to help me and it seemed that I interrupted something cause he was the worst customer service I have received he wasn't helpful at all with any of my questions , at a time he made me feel like I was an idiot and didn't answer any questions I had ,I showed him pictures of my pool and pump and he looked away and said ya and , more or less he didn't want to help me with anything I left more confused then anything all my questions weren't answered and I would not recommend going there and talking to frank he was useless and can't believe they would have him there to make people feel uncomfortable going into the store
My neighbor is currently having pool installed by Pioneer Pools,they made a mess of my yard.
I was told they would remove 3 sections of fence, tractor smashed 2 more sections off and hit out deck in the process.
I guess remove means smash posts off and cover it all up to give the tractor operator more room to use my backyard, my neighbour is a good guy and I know he will take care of me, but the Pioneer Family Pools Kitchener ...
they don,t care, they they are getting payed.
We purchased a 15 foot pool and received excellent service from our salesperson Ross MacDonald as well as the Manager who was onsite.
I would recommend mermaid pool to everyone.
I have to say that this is probably the worse pool company in all of Durham region, I called them to open my pool like I do every year, so on a Saturday they sent two young guys who by the looks of them they had no clue what they where doing, I had to prepay for the opening and paid extra because I have a spill over tub into the pool, so they proceed to open it when it came to the spill over they had no clue and they for some reason popped it out of the ground when the proceed ed to pit it back into the ground they put it in in level so now I had water spilling over the back of it, when I called them to complain the service Manager said it wasn't there responsibility to fix it that I would have to pay more to get them to come back after a whole lot of arguing I agreed to pay the fee that he requested he said they would be out to fix it on Wednesday that was 2 weeks ago and I am still waiting, after all the money I have giving them over the years this how they treat loyal customers. I would never use or recommend starling to anyone by far the worse pool company