At Master Spas, we never just sell you a hot tub and send you on your way. When you get a Master Spa, you're getting the full support of our nationwide network of dealers and contract service centers.
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We have had a master spa for almost 8 years. While I love our hot tub our Master Spa has been nothing but a money pit. 3 years into our brand new tub our pump failed. We paided the master spa dealer to replace. Only he didn't do it properly and caused the tub to leak and fry the mother board. Which they said was our problem. I had to call the actual warehouse in the states for a solution. You sent us new parts where the Master Spa guy re-installed again. This time the new pump didn't even work. 3rd pump finally worked. A year later the mother board failed again. We had to buy a new one because it was 378 days old....Into year 7 topside died. Again Master Spa sent a guy to install. He didn't caulk it and it has died within 6 months. No warranty. So now our tub sits empty and broken and ill tell everyone not to buy a Master Spa.
Pools.ca 2 out of 5 based on 1 user reviews.